Shipping and returns

Timing and method of delivery

SANDALS SINISCALCHI will send to the consumer the products by selected courier and / or forwarding agents.
The delivery takes place, for the purchase of products, the address indicated by the consumer in the portal registration form, in the manner indicated in the same order form.
In any case, delivery times, are no more than 5 working days elapsed from the time of transmission of the order to SANDALS SINISCALCHI and after order confirmation of the latter, upon payment of the price and in any case in line with those provided in this section. In the case of purchase of the product by the consumer, the personal data and the product delivery address can be screened by SANDALS SINISCALCHI, without notice. The delivery costs of the products are borne by the consumer, and will from time to time indicated on the portal. The Delivery of products is subject to payment by the consumer, the relative price with the means chosen from among those made available by SANDALS SINISCALCHI, except the only case of payment on delivery choice.
Conditions and terms of delivery other than those provided in the GENERAL CONDITIONS must be agreed between the consumer and SANDALS SINISCALCHI and accepted in writing by the latter. The tax documentation (invoice and / or DDT) is released by SANDALS SINISCALCHI, and simultaneously signed by the consumer at the time of product delivery.
To comply with the administrative and bureaucratic burdens, during communication of personal data on the portal, the consumer is required to enter the mandatory landline or mobile phone number, if the same can be retrieved if necessary. SANDALS SINISCALCHI reserves the right to reject the proposed purchase (order) sent, by way of example in the following cases: provision of non-real personal details; Previous non-performance of any kind against SANDALS SINISCALCHI, subjection to bankruptcy proceedings; lack of availability of the products in warehouses and in any other case is incompatible with the economic and business policy interests.

Where we can delivery

sandalisiniscalchi.it ships to Italy and worldwide, with SDA and UPS couriers.

Shipping time

Orders are shipped from sandalisiniscalchi.it, Monday through Friday. Orders placed over the weekend will be processed on the following Monday morning.

• Italy: normally shipping takes up to 2/5 working days. In exceptional cases the waiting time can be longer.
• Europe and Rest of World: usually shipping will take a maximum of 3/6 working days (except for customs formalities).

Order status

As soon as the goods leave our warehouse you will receive an informative email with confirmation of dispatch where you can find the tracking number used to check online for the delivery status of your package. Tracing through this number becomes active after about 2 working days after confirmation of shipment.

THERE ARE TWO WAYS TO KNOW WHERE IS YOUR PACKAGE:

• THROUGH THE DELIVERY CONFIRMATION MAIL: in the shipping confirmation email, you can check the delivery status of your order by clicking on the link TRACKING.
• THROUGH THE SITE OF THE COURIER: the site of the courier only enter the customer’s neck ID code (found in the shipment confirmation email) and click on SEARCH to view the current status of delivery.

Lost parcel

If you do not receive the goods within a week from the email confirmation shipment, please let our customer service by sending an email to sandalisiniscalchi@gmail.com.
A shipment is possible only to physical addresses.

Treatment of parcels not delivered by our courier

It is the parcels that have not been delivered to the ultimate recipient for any of the following reasons: DESTINATION UNKNOWN, NOT CLAIM REFUSED, DAMAGED IN TRANSIT, TAMPERING. parcels refund because:

• DESTINATION UNKNOWN FAULT OR ADDRESS
  These are the goods forwarded to the sender by the carrier for the following reason: the recipient does not live at the address indicated. Upon receipt and acceptance of the package by our services, SANDALS SINISCALCHI contact the consumer to resend the order if the product is still available or make a refund, depending on the choice of the customer (shipping costs are charged to the consumer including, where required, taxes and customs duties) .SANDALI SINISCALCHI reserves the right to make a refund (excluding shipping charges and added, where required, of taxes and customs duties) rather than to a new shipment of the order if detected several consignments sent back to the sender with unknown recipient.
• ABSENT / ADVISED
  It is the parcels that have not been withdrawn by the customer at the post office or at the point of delivery on time. Upon receipt and acceptance of the package by our services, SANDALS SINISCALCHI contact the consumer to resend the order if the product is still available or make a refund, depending on the choice of the customer (shipping costs are charged to the consumer including, where required, taxes and customs duties). SANDALS SINISCALCHI reserves the right to make a refund (excluding shipping charges and in addition, where required, taxes and customs duties) of the order instead of the new post, and if there is more to send unclaimed.
• REFUSED
  Upon delivery, the consumer has rejected the parcel. Upon receipt and acceptance of the package by our services, you will be credited (excluding shipping charges and in addition, where required, tax and customs duty) on your behalf.

Right of withdrawal of the consumer

As these products are tailored so specifically created upon your request, the right of withdrawal may be exercised only if the goods are not made corresponding with the ordination.
The right of withdrawal may be exercised by the consumer, under penalty of forfeiture, within thirty days of receipt of goods, in exchange for the product size if available, or by accepting a good acquisition of the entire paid up value (excluding delivery).
Within 14 working days, SANDALS SINISCACHI will through their own trusted courier to collect the parcel.
The repayment of the sums in favor of the consumer is free and is made as soon as possible, and in any event within 30 days from the date on which SANDALS SINISCALCHI is in possession of verifying the integrity of products in their entirety, loss of use and restitution in the original packaging.
IN ORDER THAT THE RIGHT OF RETURN MAY BE EXERCISED it MUST REACH THE CONSUMER bring back PRODUCTS AS RECEIVED IN THE PACK (PACKAGING) MARKED SINISCALCHI.

Procedure for exercising the right of withdrawal

The products should be returned without ever being used and shall not bear any signs of wear. The box is considered part of the product and therefore must be returned intact, with no signs, written or deformation that could affect resale.